Frequently Asked Questions

Life360 is a service that manages your range of safety and security needs. With financial backing from Google and Facebook, Life360 has access to the top engineering talent in the world, allowing us to build the most powerful products at the lowest price to you.

Most safety and security companies solve just one problem. Life360 lets you solve the range of your safety and security needs all in one place. Life360 includes services that do everything from identity protection to lost item recovery to helping you keep track of your kids.

Life360 is free to try for 45 days. If you remain a member beyond the 45 day trial period, you will be billed according to the plan type you signed up for. Individual accounts are $7.95 per month, and family plans, which cover up to six people, are $19.95 per month.

Life360 uses advanced technology that drastically reduces the cost of providing safety and security products. We’ve received financial backing from Facebook and Google, which gives us access to the foremost experts in the field and the most cutting edge technology in the world.

We give all users a free premium Life360 ID device that can help in medical emergencies and the event of a missing child. Your Life360 ID can let first responders access your vital emergency information and send an emergency message to your entire emergency contact list. You can choose from our selection of durable nylon bands or a photo-customized ID card.

When you sign up, we’ll give you a starter pack of durable aluminum recovery tags that you can put on your things, which will increase the odds of you getting back your lost stuff. Each tag has a customized PIN number that identifies an item as yours, and if someone picks up your property, you will instantly be notified via phone call, email, and text message. In some cases, the odds that your lost item will be returned increases from 5% to 80%.

Yes, we use bank level SSL (Secure Sockets Layer) encryption and other military-grade security protocols. We’ve also been independently verified by VeriSign and TRUSTe, so you can be confident your information is safe, secure, and won’t be sold.

Call us anytime at 1-866-277-2233 or send an email to support@life360.com. If you don’t reach a live operator, we’ll make sure to return your call or message within 24 hours.

We need this information to verify your identity and to prevent automated spam machines from overloading our system. We’ll also use your credit card to charge you for your Life360 membership should you choose to continue our product beyond the free trial period.

You’ll be brought to your Life360 dashboard, where you can use all the products that are included as part of the Life360 protection suite. Just pick which services you want to use—they are all included at no additional charge.

Call us at 1-866-277-2233, or send an email to support@life360.com. If you cancel via email, make sure to include the family PIN and ID of the account administrator. To find this information, push the “Manage Family” button at the top of your dashboard.

No, you can cancel your membership at anytime, and you won’t be billed beyond your current term. If you cancel before the end of your trial period, you will never be charged.