Let us lend a helping hand

What is Life360?

Life360 is a free smartphone app that helps families stay in sync throughout their busy day.  With Life360, you can see where your family members are on a private map, get help in an emergency, or group chat with your family.  Life360 was started in 2008 and has 26 million members and growing!

Is Life360 free?

Yes! Our core service is (and always will be) 100% free of charge.  However, we do offer some premium features for a small monthly fee.  Life360 Premium is $5/month and gives you more of the app you love. Plus, you can try it for free for 30 days!

What phones will run Life360?

We work best on iPhone and Android devices, although you can access some of our features with our Blackberry app (still in beta) or over SMS using a non-smartphone.

You can also use our app on iPods, iPads and some other tablet devices, but your location will only update when you are connected to the internet.

To locate someone who owns a non-smartphone, you will need to upgrade to Life360 Premium, which is $5 a month.

What is Life360 Premium and how much does it cost?

Life360 Premium offers more of the app you love, for only $5/month.

24/7 Live Advisor gives your family access to a real person, no matter what time day or night, who can help in case of emergency. You’ll also get unlimited location updates for non-smartphones, unlimited Places, $100 in stolen phone protection, and expanded history data.

What is 24/7 Live Advisor?

With the push of a button, the app will instantly connect you to a real person who can:

·  See your current location

·  Give you personalized crisis care

·  Access your emergency profile

Can you limit the number of emergencies in your life? Of course not. That’s why you will have unlimited use of the service and there is not a limit to the number of calls you can make.

How do I receive the $100 for my stolen phone?

Send an email to stolenphone@life360.com to receive the correct claim form to fill out.

How do I invite a family member that does not have a smartphone?

First, add them as a family member to your account either online or in the app.  They will receive an email invitation to join your account.  Once they accept, your family member will be prompted to input their email address, create a password so they can log in online, and will be asked which type of phone they own.  They will choose “Other Phone”.  They will soon receive a text message asking if they agree to be located using this service.  Once they reply YES, you can update their location at any time.  This service can only be used in the United States and works on any of these carriers: AT&T, Verizon, TMobile, or Sprint.

How do I purchase the $5/month Life360 Premium service to locate a non-smartphone?

You will first need to complete the set-up process for the family member you wish to locate using this service.  Add the family member to your account and have them accept the invite to join.  They will be sent a text message asking if they agree to be located.  Once they reply YES, you can update their location at any time. After the first update, you will be given the option to purchase the service.

Does the $5/month non-smartphone locating service work outside of the USA?

You can locate any family member that downloads the app to their phone. However, the On-Demand service will only work in the US.  We hope to expand this services to other countries in the future.

How do I cancel Life360 Premium?

It’s easy! Send us an email to support@life360.com requesting to cancel your subscription.  If you cancel within the first 30-day trial period, you will not be charged.

My family member stopped updating. How do I fix this?

First, make sure they are logged into the app—you’d be surprised how often this is what is wrong!  If you still are having issues, take a look at our troubleshooting guide.

Can I lock the app on a family member’s phone?

No.  Anyone in your family can uninstall the app at any time.  We don’t see ourselves as a “tracking” company, and believe our app is at its best when we are used as a communication and safety tool, not as a big brother.

Can I delete messages from my Family Channel?

Currently messages cannot be deleted, but you’ll see this feature in a future release. Stay tuned!

Can I be on two different families?

This feature is not yet available.  We recognize the importance of this feature and are working to support it.

How do I delete family members?

Only account administrators have the ability to delete family members. You can delete a family member online or in the app.

Online: 1) Login to www.life360.com and click on Family Members at the top of the page 2) Next to your family member’s picture you will see their name, phone number, email address and right below “Delete”

In App: 1) Open the Life360 app on your phone. 2) Open the Menu 3) Under Family Members, choose the person you want to delete 4) Tap the Edit Button 5) Press Delete

The app does not accept my family member’s phone number.

When creating an account, leave the phone number field blank. This section only accepts US phone numbers.  Do the same when inviting family members to join your account.  Input their email address, but leave the phone field blank.

How many family members can be on my account?

We officially support up to 6 family members.

What are Places and how do I set them up?

Places is a  great way to know when your loved ones are leaving work or just arrived at school!  Places are areas you can define inside the Life360 app so that you are alerted when a family member enters or leaves a location. Some places you might want to set up are work, home, and school.

How to set up Places beta: 1) Inside the Menu in the Life360 app, tap on Places 2) Click the Add Place button 3) Move the map to the area you want to add. Or input the address into the search field. Make sure the blue marker is above the area you want to set up. 4) Name the place (like home, school, or work) so you will know where your family member is located when we alert you. Each time you set up a new Place, it must be named uniquely. 5) Press Save 6) Next you can choose who you want to set the Place for and whether you want to be alerted when they arrive, leave, or both.

You can set up two Places for free.  Each Place needs to be named uniquely.  For instance, you cannot name two places School.  Try setting one as Timmy’s School and one as Jessica’s High School instead.  To set up more places, you can purchase our $5/month Premium service.

How do I set up more than two Places?

To set up more places, you can purchase Life360 Premium for only $5/month.

Do I need to be at the location I want to set up as a Place?

No, you can set a location from anywhere.

Will any phone, anywhere work with Places?

This service can be used anywhere in the world.  To work, the phone you are locating will need to be an iPhone or Android devices with the Life360 app installed, connected to the internet, and have Run in the Background turned on inside the app.

How can I delete a Place?

You can delete the Place as long as you created it. To delete the Place, follow these steps:

1) Open the Menu in the Life360 app 2) Tap on Places 3) Tap on the place you would like to delete 4) Hit the Edit Place button 5) Select the Delete button

What is the Crime Alert feature?

The red pins you see on your map are areas where a crime was reported.  This feature is available inside the Life360 app in the US and parts of the UK, but some cities will not have crime stats available.

To select how often you want the crime data to update, follow the steps below.  The feature will default to Auto-Select which means we will show you the most recent crime in the area you are searching.

1) Go to the Menu inside the Life360 app 2) Tap on Settings 3) Tap on Map Options 4) Tap Crime

How do I turn the Crime Alert pins off?

To hide the red Crime data pins, follow these steps in the app:

1) Go to the Menu inside the Life360 app 2) Tap  on Settings 3) Tap on Map Options 4) Tap Crime 5) Select OFF

Can someone locate me without me knowing it?

No, for someone to find your location using Life360, you will need to give us your explicit permission by installing our app and logging into an account or if you have a non-smartphone, replying YES to the text message invitation which asks you to join an account.  As soon as you logout of Life360, no one will be able to locate you.  Similarly, if you reply NO to the text message invitation on your non-smartphone, you cannot be tracked.

How do I unsubscribe? I do not want to be a part of Life360.

You can reply #stop to any text message from Life360 to add your number to our unsubscribe list.  If you received an email, there is an unsubscribe link at the bottom of the email message.

Can I use Life360 to locate my lost phone?

If you log into your account at www.life360.com, you will be able to see the last location your phone updated. You can also have a family member on your account open the Life360 app on their phone and update the lost phone’s location. For the best location possible on your phone, we recommend having your GPS and Wifi always on. If the app is not logged in or if the phone is turned off, the location will not update.

How do I improve an inaccurate location?

The first thing you should do is make sure your family member has all location services turned ON on their phone, including GPS and WiFi.

Please note that accuracy depends on many factors, such as your environment and your phone.  At times, a highly accurate location won’t be available.

Does the app drain my battery?

Life360 has the lowest battery drain of all locator apps on the market.  We have an advanced algorithm that helps us decide when to wake up your phone and update your location—so we never just leave your GPS on.

But, every app that uses location will use some extra battery.  Most users should expect about 10% shorter battery life when running Life360.

Is my information secure?

Yes, we use bank level SSL (Secure Sockets Layer) encryption and other military grade security protocols. We are independently verified by VeriSign and TRUSTe.

How do I cancel my account?

It’s easy!  Go to the Menu screen in your Life360 app and tap on Settings.  Click “My account” and choose Delete.  If you do not see the option to delete the account, then you do not have Admin rights on the account.  For security, only Admins can delete accounts.  You can also send an email to support@life360.com and a support member can delete the account as well.

Where do I get more help or send feedback?

We’d love to hear from you!  Fee free to send any feedback or stories of how you’ve used the app to support@life360.com.  If you are having problems with your account,  you can visit our support forum at support.life360.com.  If you can’t find an answer there, send an email to support@life360.com