I’m happy to introduce you to Jenn, our Customer Service Manager here at Life360. She’s going to be posting here every couple of weeks, to share some of the questions she hears most often, and how she resolves them, or steps you can take to get things straightened out yourself.
So without further adieu, here’s Jenn:
Hi All you Life360 lovers!
I’ve learned a lot while working at Life360 and from managing our Customer Service department. I want to share some of my knowledge with you every couple of weeks, answering some of your most frequently asked questions and dishing out tips on how to get the most out of our services.
Life360 is all about keeping your family safe and in-sync. So, in order to use the app to its full potential you will need to add family members to your account. The first part is simple- open the Life360 app and click on the “+” sign on the silhouette next to your image at the bottom of the screen. Then, fill in your family member’s information and press send. Very easy. Problems can arise in the next step which is in the hands of your family member. They will need to open the invite email or text you sent and then accept your invitation to join the account. During this process, they will select an email and password to use in order to log into the app. If they have a smartphone, they will then download the Life360 app and log in. Voila!
If your family member uses a non-smartphone, you can try out our On-Demand Location service. The invite is almost exactly the same as the one above to add them to your account. You will add them as a family member, they will accept the invite and create a log in email and password. What is important here is that when asked what kind of phone they have, they choose OTHER PHONE. This will send their phone a text message asking to verify that they want to be located. Once they reply YES, you can update their location at any time. If you like the service, you can purchase it inside the app. The On-Demand Location service is $4.99/month. You will see the option to purchase the next time you update your family member’s location.
For our non-US Life360 lovers, when you add a family member to your account, leave the phone number field blank. The app is currently unable to accept phone numbers from outside of the US. This doesn’t mean you can’t use the app though! We have hundreds of thousands of international users keeping their families safe with the Life360 app.
Tips: To keep your family member’s locations updating correctly, make sure they do not log out of the app. For best location accuracy, I’ve found it best to have my phone’s Wifi and GPS on. We all know GPS can hurt your battery life, so I usually only use it when I need my family members to see a very precise reading of my location, such as when I am on public transportation at night, when I am in an unknown neighborhood, or any time I might feel safer having them know my location within a few feet. When I am at home or work, I only have WiFi on since the app pinpoints my location well there. I encourage you to play around with these settings to see what works best for your accuracy. For any help with the app, send our team an email to firstname.lastname@example.org.
I’d love to hear about how you are using the Life360 app! Feel free to comment below or email email@example.com any great stories you have about using the Life360 app to keep your family safe and in sync.