Life360 Addresses Unauthorized Access Incident 

Similar to many other companies, Life360 recently became the victim of a criminal extortion attempt. We received emails from an unknown actor claiming to possess Tile customer information. We promptly initiated an investigation into the potential incident and detected unauthorized access to a Tile customer support platform (but not our Tile service platform). The potentially impacted data consists of information such as names, addresses, email addresses, phone numbers, and Tile device identification numbers. It does not include more sensitive information, such as credit card numbers, passwords or log-in credentials, location data, or government-issued identification numbers, because the Tile customer support platform did not contain these information types.

We believe this incident was limited to the specific Tile customer support data described above and is not more widespread. We take this event and the security of customer information seriously. We have taken and will continue to take steps designed to further protect our systems from bad actors, and we have reported this event and the extortion attempt to law enforcement. We remain committed to keeping families safe online and in the real world. 

Sincerely, 

Chris Hulls, CEO