There are a few reasons why you may not see a user's location:
In order for Life360 to collect and refresh a user’s location, they must have Location Services and Background App Refresh (IOS) turned on in their phone settings.
iPhone: Go to iPhone's Settings > Location Services > turn ON Life360
Android: Go to Settings > Location Services > make sure the checkboxes are on for all location options
Go to iPhone's Settings > General > Background App Refresh> turn ON Life360
Is this user logged into the Life360 app as the correct person? Make sure they are logged into the app on their own phone with their own email and password.
App Killers and Task Managers can stop Life360 from running. If the user has a battery-saving app such as this on his/her phone, Life360 must be given permission to run.
Make sure the newest version of the Life360 app is installed on each phone. You can see if there is a new version by searching for Life360 in the app store.
If the app is not working correctly, you can always try deleting the app and installing it again from the app store. Then, restart the phone.
Still need help? Feel free to email our support team.